1. Subject of the Contract, Conclusion and Place of Performance

1.1 Subject of the Contract

These General Terms and Conditions (hereinafter: ÁSZF) govern the contractual relationship between S Type Home Kft. (registered office: 4032 Debrecen, Böszörményi út 182; mailing address: 4032 Debrecen, Böszörményi út 182; hereinafter: Service Provider) and the natural or legal person using the laundry services provided by the Service Provider (hereinafter: Client).

The subject of the contract is the professional laundry services provided by the Service Provider within the framework of BonnyWashy Laundry, which include:

• washing,
• ironing,
• washing and ironing combined,
• dry cleaning,
• shoe cleaning,
• carpet cleaning.

E szolgáltatások tárgyát képezhetik háztartási textíliák, ruhaneműk, lábbelik, lakástextilek és egyéb textil alapanyagú termékek. A Szolgáltató vállalja, hogy ezen tárgyakat szakszerűen megtisztítja, és a feldolgozást követően a Megrendelő részére visszaszolgáltatja.

1.2 Conclusion of the Contract

The contract between the Service Provider and the Client is concluded when:

• the Client orders the service by phone, e-mail, via the website, or in person,
• the Service Provider accepts and confirms the order,
• the Service Provider takes receipt of the items subject to the service, and a written document (service ticket, delivery note) is issued confirming the receipt.

By placing the order, the Client accepts all of the terms and conditions of these ÁSZF.

1.3 Place of Performance of the Service

The service shall be performed exclusively at the Service Provider’s laundry premises: 4032 Debrecen, Böszörményi út 182.

A tisztítás, vasalás, szárítás, vegytisztítás, minőségellenőrzés a fent megjelölt telephelyen történik. A Szolgáltató rendelkezik az ehhez szükséges technológiával, gépekkel és szakszemélyzettel.

1.4 Pickup and Return Service

The Service Provider offers a door-to-door logistics service in Debrecen and its surrounding areas to facilitate the transport of the items.

This includes the pickup of soiled textiles, garments, and footwear at the address provided by the Client, as well as their return after processing. It is important to note that this serves exclusively a logistical function and is not the place of performance of the service.

1.5 Form and Documentation of the Contract

The service ticket (or delivery note) prepared at the time of ordering contains the basic contract data, such as:

• the Service Provider’s details,
• the date and identifier of the order,
• the type of service,
• the description and quantity of the items received,
• the price, the deadline, comments and observations.

This document serves to certify the undertaking and acceptance of the service.

1.6 Scope of these General Terms and Conditions (ÁSZF)

These General Terms and Conditions enter into force upon publication on the website https://bonnywashy.hu/altalanos-szerzodesi-feltetelek/ and shall remain in effect for an indefinite period. The Service Provider is entitled to unilaterally modify them; however, for orders already accepted, the version in force on the day of the order shall apply.

2. The Services and Their Detailed Description

2.1 Scope of Services Provided by the Service Provider

The Service Provider exclusively provides the following services, which the Client may avail of on an individual order basis:

• Washing (machine textile cleaning)
  • Price: 1,950 HUF/kg
  • Minimum: 2 kg
  • Contents: color sorting, pre-treatment, machine washing, drying
  • Completion deadline: 24 hours
• Ironing (heat treatment, steaming)
  • Price: 1,950 HUF/kg
  • Minimum: 2 kg
  • Contents: steaming, smoothing, ironing
  • Completion deadline: 24 hours
• Washing and ironing combined
  • Price: 2,450 HUF/kg
  • Minimum: 2 kg
  • Contents: comprehensive textile treatment
  • Completion deadline: 24 hours
• Dry cleaning
  • Price: per garment (e.g., skirt: 2,950 HUF, suit: 7,950 HUF, wedding dress: 20,000 HUF)
  • Only for garments labeled “P”
  • Completion deadline: 48–72 hours
• Shoe cleaning
  • Price: 3,950 HUF/pair, from 3 pairs: 3,450 HUF/pair
  • Cleanable materials: leather, synthetic leather, nubuck, textile
  • Additional services: deodorizing, color refreshing
  • Completion deadline: 48–72 hours
• Carpet cleaning
  • Price: 2,950 HUF/m²
  • The fee includes door-to-door delivery.
  • Completion deadline: 72–96 hours

The current price list is available at: https://bonnywashy.hu/hu/szolgaltatasok/

2.2 Turnaround Times and Scheduling

The Service Provider endeavors to complete the orders by the deadline specified on the service ticket or in the confirmation.

• Standard deadline (private individuals): 24 hours (washing, ironing, washing + ironing)
• Dry cleaning, shoe and carpet cleaning: 48–96 hours
• For corporate partners: based on an individual agreement.

The Service Provider reserves the right to modify the deadlines in the event of force majeure, peak holiday periods, or overbooking.

2.3 Modification and Suspension of Services

The Service Provider is entitled to unilaterally modify, temporarily suspend or permanently discontinue the scope, conditions, prices and turnaround times of the services. Confirmed orders already in effect shall not be affected by such modifications.

2.4 Conditions for Acceptance of the Service

The Service Provider may refuse to undertake the service if:

• the textile is heavily soiled, foul-smelling, or poses an infection risk,
• there is no care (KRESZ) label on it, or the material cannot be identified,
• the Client does not accept the terms and conditions of the service,
• the condition of the material or product does not permit safe cleaning.

In such cases, the Service Provider’s staff shall inform the Client of the reason for the refusal.

3. Order Process, Record-Keeping and Return

3.1 Ordering Method

The Client may initiate the laundry service by any of the following means:

• Online via the bonnywashy.hu website
• By phone
• By e-mail
• In person at the Service Provider’s premises
• By e-mail: info@bonnywashy.hu
• By phone: +36 20 555 6605
• In person: 4032 Debrecen, Böszörményi út 182.
• With door-to-door delivery, based on prior arrangement.

3.2 Receipt and Preliminary Assessment

The service is contingent upon quantitative and qualitative acceptance:

3.2.1 Quantitative Acceptance

• It is carried out per item or per kilogram.
• The quantity is recorded on the service ticket.

3.2.2 Qualitative acceptance

• Condition of the material, degree of soiling, defects.
• Material composition and care instructions (care label)
• Stains and damages notified by the Service Provider in advance

The Service Provider shall inform the Client of the expected outcome and any associated risks.

3.3 Order Record – Service Ticket

The Service Provider issues a service ticket for every order, which contains the following information:

• the Service Provider’s and the Client’s details
• Order date and identification number
• Description, quantity and condition of the items received
• Type of service and completion deadline
• Prices, comments, quality remarks.

The service ticket serves as proof of the contract and as the primary document for any complaints.

3.4 Refusal of Service

The Service Provider may refuse to undertake the service if:

• The textile is heavily soiled, poses an infection risk, or is foul-smelling.
• There is no care (KRESZ) label, or the material cannot be safely treated
• The Client does not accept the prerequisites.
• The Service Provider is technologically unable to guarantee the expected outcome.

3.5 Return and Release of Items

Completed items can be released as follows:

• Upon presentation of the service ticket.
• By means of identification if the ticket is lost (name, address, description of the garments)

Elveszett jegy esetén a kiadásról jegyzőkönyv készül, amelyet az átvevő aláír. A vállalási jegyet bemutató személy részére a Szolgáltató az árut személyazonosság vizsgálata nélkül kiadhatja.

3.6 Payment

The Client shall pay the fee for the service:

• Pay in cash or by bank card upon completion.
• It can also be settled by advance bank transfer (by arrangement).

A ChatGPT ezt mondta: The Service Provider shall provide a VAT invoice upon request in all cases.

4. The Service Provider’s liability, warranty and indemnification

4.1 General Professional Obligations

The Service Provider undertakes to clean the textiles, footwear and carpets entrusted by the Client with the care reasonably expected, in accordance with professional standards, using up-to-date technology and appropriate chemical agents.

• Preservation of the textiles’ condition, shape and durability.
• Treatment at low temperatures
• Adherence to the care instructions (KRESZ label), if available

4.2 Procedure According to the Care Label (KRESZ) and Deviations

The Service Provider shall perform the cleaning operations in accordance with the markings on the care label (KRESZ) affixed to the garment. (The term “KRESZ” derives from the abbreviation of the Light Industry Clothing and Contract Industry Cooperative, and colloquially refers to the care label sewn into garments, which contains washing, ironing, drying and dry-cleaning instructions.) Any deviation from these instructions is permitted only with the Client’s written consent.

4.3 Risk Assumed in the Absence of a Care Label

If the garment has no care label:

• The Service Provider shall warn the Client.
• It notes “care label missing” on the service ticket.
• The Client assumes the risk.

4.4 Limitations of the Service

The Service Provider shall not be liable in the following cases:

• Removal of original stains, damages, or fading is not possible.
• Hidden defects, wear and manufacturing defects.
• Damage to buttons, embellishments, zippers, or glued components.
• Color fading, color bleeding in mixed garments.
• Special treatments not indicated when the item is unsuitable.
• Garments that are worn-out or in unsuitable condition.

4.5 Lost, swapped, or destroyed textiles

Compensation shall be paid if any item received is lost, swapped or destroyed and not returned within 60 days.

4.6 Amount of Compensation

• Within 3 months of purchase: 60%
• Within 30 months of purchase: 40%
• Beyond 30 months from purchase: 20%

In the absence of an invoice, the market median price shall be taken into account. The amount of compensation shall not exceed the reasonable value of the textile.

4.7 In the Case of Sets and Ensembles

Full compensation is payable only if every piece of the set was submitted for cleaning. If only a single piece is submitted, compensation applies solely to that piece.

4.8 Defective Performance and Warranty

In the event of defective performance, the Client may request:

• re-cleaning.
• refund of the service fee.

The Client must prove that the disputed item was cleaned by the Service Provider. The service ticket and the identification label must be presented.

4.9 Complaints and Documentation of Complaints

The Client must notify any defect after its discovery, but no later than within 24 hours of receipt. A written record of the complaint shall be prepared.

In case of disputes, the Service Provider is entitled to appoint an independent expert. The cost of the examination shall be borne only if the Client accepts the result in writing.

5. Complaints, Complaint Handling and Legal Remedies

5.1 Method and Deadline for Submitting a Complaint

The Client is obliged to report any complaints related to the performance of the service no later than 24 hours from the receipt of the cleaned item.

Methods of notification:

• In person: 4032 Debrecen, Böszörményi út 182.
• By e-mail: info@bonnywashy.hu
• By phone: +36 20 555 6605

5.2 Preparation of the Record

Regarding the complaint, the Service Provider prepares a report, which is confirmed by the Client with their signature. The report includes:

• The subject of the complaint (type of garment, nature of the defect)
• The Client's comments
• The date of the complaint submission
• The Service Provider's statement and proposed solution

5.3 Rejection of the complaint

The Service Provider may reject the complaint if:

• The complaint was submitted more than 24 hours after the issue occurred
• The complaint cannot be linked to an identifiable item (e.g., no service receipt is available)
• The defect did not originate within the Service Provider's area of responsibility
• The reported defect is due to a material flaw or wear and tear

5.4 Expert examination

In case of a dispute, the Service Provider is entitled to appoint an independent expert. The cost of the expert examination shall be borne by the Service Provider if the Client accepts the result in writing in advance.

5.5 Lost, exchanged, or undelivered textiles

The Client is required to report any missing or incorrectly returned items at the time of collection. After leaving the premises, the Service Provider will not accept such complaints, except in cases where a report has been formally documented.

5.6 Legal remedies

In case of a rejected complaint, the Client:

• May turn to the consumer protection authority
• May request the procedure of the Conciliation Board:
  Pest County Conciliation Board
  1055 Budapest, Balassi Bálint street 25.
  Tel: +36 1 792 7881
  www.bekeltetes.hu
• May also enforce their claim before a court

6. Storage fee and rules for delayed pickup

6.1 The completion deadline

A Szolgáltató a megrendeléskor közli a Megrendelővel a tisztítási szolgáltatás teljesítési határidejét, amelyet a vállalási jegyen vagy e-mailes visszaigazolásban rögzít. A teljesítési határidő szolgáltatástípusonként változó, jellemzően 1–4 munkanap.

The completion deadline is for informational purposes only and may be subject to change in cases of force majeure, technical issues, or increased demand.

6.2 Delayed pickup

The Service Provider stores the cleaned items free of charge until the 7th calendar day following the completion deadline. From the 8th day onwards, a storage fee is charged for each calendar day started.

6.3 Amount of the storage fee

The amount of the storage fee is:

• 200 HUF / day / item,
• but a maximum of 1,000 HUF / day / order.

A tárolási díj a megrendelés átvételekor, a tisztítási díjjal együtt kerül kiszámlázásra. A Szolgáltató fenntartja a jogot a tárolási díj mértékének módosítására.

6.4 Notification of delayed pickup

A Szolgáltató törekszik arra, hogy késedelmes átvétel esetén legalább egy alkalommal e-mailben vagy telefonon értesítést küldjön a Megrendelőnek. Ez az értesítés nem mentesíti a Megrendelőt a tárolási díj megfizetése alól.

6.5 Maximum storage duration

The Service Provider stores uncollected items for up to 60 days from the completion of the service. After this period, the Service Provider is entitled to:

• donate them to a charitable organization,
• or recycle or dispose of them at its own discretion.

The Client may not claim any compensation, reimbursement, or restitution for uncollected textiles.

7. Storage and handling of uncollected items

7.1 Obligation to store

A Szolgáltató a Megrendelő által leadott, de a teljesítést követően át nem vett tisztított tételeket legfeljebb 60 naptári napig őrzi. A megőrzési idő a vállalási határidő utolsó napjától indul, és ezen idő alatt a Szolgáltató megfelelő tárolási körülményeket biztosít.

7.2 Notification and contact attempt

A Szolgáltató jogosult – de nem köteles – az átvételi határidő lejárta előtt emlékeztető értesítést küldeni a Megrendelő részére e-mailben vagy telefonon. Az értesítés elmaradása nem hosszabbítja meg a megőrzési határidőt.

7.3 Measures applied after the 60-day period

If the Client does not collect the completed items within 60 days, the Service Provider is entitled to handle them as follows:

• donation to a charitable organization,
• destruction or recycling,
• other forms of utilization at its own discretion.

The Client does not need to be notified in advance of these measures, and the Service Provider bears no further responsibility.

7.4 Exclusion of compensation and reimbursement claims

After the 60-day storage period has expired, the Client is not entitled to:

• claim the return of the submitted items,
• any monetary or in-kind compensation,
• nor claims based on market value, estimated value, or sentimental value.

By placing the order for the service, the Client automatically acknowledges acceptance of these terms.

8. Personal Data Processing

8.1 Data Controller Information

• Cégnév: S Type Home Kft.
• Registered office: 1211 Budapest, Duna lejáró 4–10.
• Mailing address: 4032 Debrecen, Böszörményi út 182.
• E-mail: info@bonnywashy.hu
• Phone number: +36 20 555 6605
• Hosting provider: Hetzner Online GmbH (Germany)
• Data Protection Officer: Not appointed

8.2 Scope of Processed Data

The Service Provider processes only the data necessary for ordering and fulfilling the service:

• Name
• Phone number
• Email address
• Delivery and billing address
• Order details (date, type, price, identifier)
• Other contact information

8.3 Purpose of Data Processing

• Fulfillment of services
• Communication and complaint handling
• Compliance with legal obligations (e.g., invoicing)
• Sending newsletters (with separate consent)

8.4 Data Retention

• Data related to invoicing: 8 years
• Order and customer service data: up to 5 years
• Newsletter subscription: until withdrawal of consent

8.5 Rights of Data Subjects

The Client is entitled at any time to:

• request information about data processing,
• request the correction or deletion of their data,
• object to receiving newsletters,
• file a complaint with the National Authority for Data Protection and Freedom of Information (NAIH)

8.6 Data Transfer and Processing

The Service Provider does not share data with third parties for marketing purposes. Data is processed only by technical partners supporting operations (e.g., hosting provider, accountant), and only to the necessary extent.

8.7 Cookies and Web Tracking

Cookies are used on the website to enhance user experience and for statistical purposes, such as Google Analytics and Google Tag Manager. For detailed information, please visit: Privacy Policy

9. Final Provisions

9.1 Acceptance of the General Terms and Conditions

A BonnyWashy szolgáltatásainak megrendelésével, illetve igénybevételével a Megrendelő jelen Általános Szerződési Feltételeket elfogadja, és magára nézve kötelezőnek ismeri el. A Megrendelő kötelessége, hogy a szolgáltatás igénybevétele előtt az ÁSZF-et elolvassa és megismerje.

9.2 Scope of the General Terms and Conditions

Jelen ÁSZF visszavonásig vagy módosításig érvényes. A Szolgáltató fenntartja a jogot az ÁSZF egyoldalú módosítására. Az új feltételek a weboldalon történő közzététel napjától érvényesek és az azt követő megrendelésekre alkalmazandók.

9.3 Partial Invalidity

Amennyiben jelen ÁSZF bármely rendelkezése részben vagy egészben érvénytelen, az nem érinti a többi rendelkezés érvényességét. Az érvénytelen rész helyett olyan érvényes rendelkezés alkalmazandó, amely a lehető legjobban megfelel az eredeti célkitűzésnek.

9.4 Governing Law and Dispute Resolution

A Szolgáltató és a Megrendelő közötti jogviszonyra a magyar jog az irányadó. A felek törekednek a vitás kérdések békés, tárgyalásos úton történő rendezésére. Ennek eredménytelensége esetén a Megrendelő jogosult:

• turn to the consumer protection authority,
• the conciliation board, or
• bring the case before the court competent according to the Service Provider’s registered office.

9.5 Effective Date

These General Terms and Conditions are effective from June 1, 2025 and remain in force until revoked.