Effective: June 1, 2025

1. Introduction

BonnyWashy Laundry (operator: S Type Home Kft.) is committed to the fair, transparent, and lawful processing of your personal data. It is of utmost importance to us that our customers, prospects, and partners clearly understand what data we process, for what purpose, on what legal basis, for how long, and what rights you have in connection with data processing.

This Privacy Policy is intended to clearly and comprehensibly present the data processing practices applied by BonnyWashy Laundry. The policy covers both the personal data provided during contact through the website and the data processed for the fulfillment of services (laundry, delivery, invoicing).

In the course of our data processing, we comply with the provisions of Regulation (EU) 2016/679 (General Data Protection Regulation – "GDPR" adopted by the European Parliament and the Council), as well as the relevant Hungarian legislation, in particular Act CXII of 2011 (Information Act), Act C of 2000 (Accounting Act), and Act CVIII of 2001 (Electronic Commerce Act).

The scope of this Privacy Policy extends to all natural persons who come into contact with our company (for example, through a quote request, form submission, email inquiry, or use of services). Data processing also applies to representatives and contact persons of legal entities who place an order or enter into a business relationship with us. In such cases, in addition to the company-related data (e.g., company name, tax number, registered office), the contact person's personal data (e.g., name, email address, phone number) also form part of the data processing.

2. Definitions

For the interpretation of this Privacy Policy, the following terms are used in accordance with the definitions provided by the GDPR:

• Personal data: any information that can be used to identify or that identifies a natural person, such as name, email address, phone number, IP address, shipping address, etc.
• Data subject: the natural person whose personal data is collected, stored, processed, or otherwise handled during data processing.
• Data processing: any operation or set of operations performed on personal data, including collection, storage, use, transmission, blocking, deletion, etc.
• Data controller: the legal entity (in this case, S Type Home Kft.) that determines the purposes and means of data processing and decides how personal data is handled.
• Data processor: a service provider or organization that processes data on behalf of and according to the instructions of the data controller (e.g., hosting provider).
• Consent: the voluntary, specific, informed, and unambiguous indication of the data subject’s wishes by which they signify agreement to the processing of their personal data.
• Data breach: a security breach that leads to unauthorized access to, alteration, deletion, or loss of the processed data.

3. Data Controller Information

The controller of your personal data is:

• Cégnév: S Type Home Kft.
• Represented by: Managing Director
• Registered office: 1211 Budapest, Duna lejáró 4–10.
• Mailing address: 4032 Debrecen, Böszörményi út 182.
• Phone number: +36 20 555 6605
• E-mail address: info [at] bonnywashy [dot] hu
• Tax number: 12632022-2-43
• Company registration number: 01 09 937324
• Chamber registration number: BU12632022 (Budapest Chamber of Commerce and Industry)

S Type Home Kft. is not required to appoint a Data Protection Officer under Article 37 of the GDPR, as it does not carry out regular and extensive monitoring or data processing activities based on sensitive data that would necessitate such an appointment.

Hosting provider:

Our website is operated by the following reliable European service provider:

• Service provider name: Hetzner Online GmbH
• Address: Industriestrasse 25, 91710 Gunzenhausen, Germany
• Email: info@hetzner.de

Hetzner Online GmbH provides security and data protection conditions in compliance with the GDPR and is contractually committed to maintaining data security.

4. Principles of Data Processing

BonnyWashy Laundry always adheres to the relevant European and Hungarian legal regulations during data processing. The principles we apply aim to ensure that all data processing activities are transparent, justified, and secure. These principles are detailed below:

• Lawfulness, fairness, transparency: we only process personal data when there is a clear legal basis for doing so (e.g., consent, contract performance, legal obligation), and we provide appropriate information about the data processing. Our users are always informed about what happens to their data.
• Purpose limitation: personal data is collected and processed only for predefined, lawful purposes, and it is not used in a manner incompatible with those purposes.
• Data minimization: we only request data that is strictly necessary for achieving the specific purpose. For example, we do not ask for birth date or social security number on a contact form.
• Accuracy: we strive to ensure that the data we store is accurate and up to date. If you notify us of any changes, we will update your data accordingly. The data subject may also request the rectification of their data.
• Storage limitation: we retain data only for as long as it is necessary to achieve the intended purpose or as long as required by law. Data that is no longer needed is regularly deleted or anonymized.
• Integrity and confidentiality: we take all available technical and organizational measures to protect data from unauthorized access, accidental or intentional destruction, alteration, or disclosure.

These principles ensure that you engage with us in a reliable and transparent manner—whether as an interested party or as a customer.

5. Scope of Personal Data Processed

BonnyWashy Laundry only collects and processes data that is necessary for providing the requested service, maintaining communication, or fulfilling legal obligations. We may process the following categories of data:

• Name: surname and first name – for the purpose of identifying you, addressing you, and recording billing information.
• Phone number: for contacting you and ensuring quick communication in case of delivery or coordination.
• Email address: for written communication, sending confirmation messages and invoices, and newsletter delivery (based on consent only).
• Shipping and billing address: address data necessary for delivery to the service location and invoice issuance.
• Related notes and messages: freely entered comments and requests on the contact or inquiry form that assist in serving you.
• Company data (for B2B partners only): company name, tax number, contact person’s name and contact details, registered office – for business inquiries and invoicing purposes.
• Technical data: IP address, browser type, date and time of visit – these are automatically collected data used for security and statistical purposes (details in the cookies section).

We process data only based on the voluntary provision by the data subject, except when data is recorded due to legal obligations (e.g., billing information). We do not collect special categories of data (e.g., health information) or data of children.

6. Purpose and Legal Basis of Data Processing

BonnyWashy Laundry defines the exact purpose, legal basis, and scope of personal data for each data processing activity. These are detailed below by purpose:

6.1 Contact and Inquiry Handling

When you contact us through the contact form on our website, by phone, or by email, we process the personal data you provide solely to respond to your inquiry and maintain communication with you.

• Processed data: name, email address, phone number, content of the inquiry
• Legal basis: Article 6(1)(b) of the GDPR – pre-contractual steps
• Retention period: up to 24 months following the conclusion of the case

6.2 Service Performance (laundry, delivery)

In the case of laundry and home delivery services performed based on your order, the purpose of data processing is to organize and smoothly carry out the service.

• Processed data: name, shipping address, phone number, email address, contact details
• Legal basis: Article 6(1)(b) of the GDPR – contract performance
• Retention period: 5 years from the conclusion of the service

6.3 Invoicing and Compliance with Legal Obligations

We issue invoices for our services, which is a legal obligation. Billing data must be retained for the period specified by the Accounting Act.

• Processed data: billing name, address, email address, tax number (for companies)
• Legal basis: Article 6(1)(c) of the GDPR – compliance with a legal obligation (Accounting Act)
• Retention period: at least 8 years

6.4 Newsletter Sending and Promotional Offers

If you give explicit consent, we may occasionally send you email newsletters about the latest offers, discounts, or changes to our services. You can unsubscribe from the newsletters at any time.

• Processed data: name, email address
• Legal basis: Article 6(1)(a) of the GDPR – consent of the data subject
• Retention period: until withdrawal of consent or, in case of inactivity, up to 3 years

6.5 Ensuring Website Operation and Measuring Traffic

To better serve visitors, improve the website, and ensure secure operation, we collect technical data (e.g., IP address, browser type). This activity is carried out based on legitimate interest.

• Processed data: IP address, time of visit, browser type, operating system
• Legal basis: Article 6(1)(f) of the GDPR – legitimate interest
• Retention period: maximum 6 months

7. Data Transfers and Data Processors

BonnyWashy Laundry does not sell, lease, or share personal data with third parties for commercial purposes. However, in certain data processing activities, we engage trusted subcontractors, known as data processors, who process data solely under our instructions and contractual terms.

7.1 Legal Basis for Data Transfer

We only transfer data if:

• it is lawful and necessary for the purpose of data processing;
• we have obtained the data subject’s consent (e.g., newsletter sending system);
• or data transfer is required by law (e.g., billing data to the tax authority).

7.2 Data Processors

The following partners are authorized to provide technical support or store data on our behalf:

• Hosting provider: Hetzner Online GmbH – operates the servers that provide the website and email communication. Data is physically stored within the EU, in Germany.
• Website maintenance: The technical operation of the website is carried out by an internal employee of BonnyWashy Laundry, solely for technical administrative purposes, in compliance with the applicable data protection and security regulations.

External service providers used by BonnyWashy Laundry (e.g., hosting providers) have access only in a limited manner to the technical operation and secure running of the website. The processing of personal data is restricted to the fulfillment of the specific service, takes place in a closed system, and covers only the technical operations strictly necessary for the operation. The service provider processes data according to its own general terms and conditions and privacy statement, which comply with GDPR requirements.

8. Management of Cookies

Our website – https://www.bonnywashy.hu – uses so-called "cookies," which are small data files saved on visitors' devices (computer, phone, tablet). Their purpose is to ensure the operation of the website, improve the user experience, and collect statistical information anonymously.

When visiting our website, an information banner appears that draws attention to the use of cookies. By continuing to use the website (e.g., scrolling or clicking the "OK" button), you consent to the use of technical, statistical, and marketing cookies. Currently, there is no option to reject non-essential cookies separately; however, the use of cookies can be restricted or blocked through your browser.

8.1 Types of Cookies Used

• Necessary (functional) cookies: These cookies are essential for the basic functioning of the website. For example, they remember if you have accepted the privacy settings or help ensure the error-free operation of forms. No separate consent is required for the use of these cookies.
• Statistical (analytical) cookies: These help anonymously analyze visitor habits. For example, through the Google Analytics system, we can learn which pages are the most popular, how many visitors we have, what devices they use, etc. The data collection is not suitable for individual identification, as IP addresses are anonymized.
• Marketing and tracking cookies: These are placed by third parties (e.g., Google Tag Manager) and enable the display of targeted advertisements as well as help measure the effectiveness of campaigns. The use of these cookies requires your active consent.

8.2 Modifying Cookie Settings

You can modify your consent to cookies at any time in your browser settings. Most browsers allow you to manage, delete, or completely block cookies.

If cookies are restricted or blocked, some functions of our website may not work properly, or the user experience may be reduced.

Google Analytics and Tag Manager services are configured in accordance with the recommendations of European Data Protection Authorities to preserve visitors’ anonymity to the greatest extent possible.

9. Data Retention Period

Personal data is stored only for as long as necessary to achieve the purpose of data processing, after which it is deleted or anonymized. The retention periods are detailed in the following table:

Data is deleted automatically or manually as soon as the storage purpose ceases, except where otherwise required by law (e.g., tax obligations).

10. Technical and Organizational Measures

BonnyWashy Laundry takes all reasonable measures to ensure that the personal data it processes is protected against unauthorized access, alteration, disclosure, deletion, or destruction. The measures applied are designed based on the nature and sensitivity of the data and the risks associated with data processing.

• SSL encryption: Our website has an SSL certificate, ensuring that the data you provide is transmitted to us via an encrypted channel.
• Restricted access: Only employees whose work requires it have access to your personal data. All access is logged.
• Password-protected systems: The company’s internal systems are protected by strong passwords, and we regularly update and audit our access controls.
• Data backups: Regular data backups ensure that no data is lost in case of technical issues.
• Physical protection: The physical security of the servers storing the data is ensured through data center facilities.
• Data protection awareness: Our employees receive regular training on data protection and IT security.

The service providers we use are also required to comply with the provisions of the GDPR, and we enter into appropriate data processing agreements with them.

11. Rights of Data Subjects

As a data subject, you have the following rights under the GDPR regarding the processing of your personal data:

• Right to information: You have the right to receive clear and understandable information about how and for what purpose we process your data.
• Right of access: You are entitled to request confirmation as to whether personal data concerning you is being processed, and if so, to access your data.
• Right to rectification: You may request the correction or completion of inaccurate or incomplete personal data.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data if it is no longer necessary for processing, or if you withdraw your consent and there is no other legal basis for processing.
• Right to restriction of processing: You may request the restriction of data processing, for example, if you contest the accuracy of the data or if the processing is unlawful.
• Right to data portability: You may request that the data we process be provided to you in a structured, commonly used, machine-readable format, or transferred to another service provider.
• Right to object: You may object at any time to data processing based on legitimate interests – for example, in the case of marketing communications.

You can submit the above requests via email at info@bonnywashy.hu or by postal mail. We will respond to requests as soon as possible, but no later than 30 days. In particularly complex cases, this deadline may be extended by an additional 60 days, about which you will be notified separately.

12. Remedies and Legal Options

If you believe that the processing of your personal data violates applicable data protection laws, you may take the following actions:

• Filing a complaint with the supervisory authority:

National Authority for Data Protection and Freedom of Information (NAIH)
Address: 1055 Budapest, Falk Miksa Street 9-11
Phone number: +36 (1) 391-1400
Email: ugyfelszolgalat@naih.hu
Website: www.naih.hu

• Judicial remedy: You may also initiate legal proceedings at the court of your residence or habitual residence if you believe that the processing of your personal data was unlawful.

13. Final Provisions

The purpose of this Privacy Policy is to ensure transparency and to provide a detailed presentation of the data protection rights of BonnyWashy Laundry’s customers, partners, and visitors. We reserve the right to update the content of this policy at any time to comply with changes in the legal environment or internal data processing practices.

The updated version will always be available on our website, and the date of the modification will be indicated at the bottom of the page.

Last updated: June 20, 2025